Complaints

Satisfaction of our customers is the most important thing for us! If something does not meet your expectations, we will be happy to help solve the problem. Our goal is to provide the highest quality products and services, so we handle each complaint with due care and commitment.

How to make a claim?

(1) Claims for non-conformity of goods with the contract can be made as follows:

  • By email to: reklamacje@plexigo.pl
  • By phone at: +48 533 899 442
  • By mail to the address: Plexigo, 18 Łany Street, 32-700 Bochnia

(2) A complaint can also be made by sending via email or post a completed complaint form available on the store website (download complaint form)

(3) In order to speed up the process of processing the complaint, we encourage you to attach to the application photos illustrating the defect or non-conformity of the goods with the order. This will allow us to more quickly and accurately assess the problem and offer the best solution.

Complaint procedure

  1. The customer shall make the claimed goods available to the Seller. The Seller shall collect the goods at his own expense.
  2. The complaint will be processed within 14 days of receipt.
  3. In case of deficiencies in the application, the Seller will ask the Customer to complete the missing information within 7 days.
  4. The customer will be informed of the outcome of the complaint and any further action by email or telephone

Detailed information on returns can be found in the Store Regulations.